2/10/2024 0 Comments Dominos number newark![]() "Because this store is independently owned and operated, the franchise owner is responsible for all aspects of operating the store. Here is a direct cut and paste from Domino's corporate customer service team about this incident: After asking the store to refund us this driver's 50% tip he was given, the manager said he will not take money from his drivers, called my wife a bitch and told her to kiss his ass before hanging up on us. I have a doorbell video of our delivery driver shaking up our 2-liter of soda out of pure spite, because we had asked for the missing soda to be refunded. They will often bring the missing items sometimes 3-4 hours late when your meal has long since been over and call it good. This store will tell you directly that they will not refund, even when you are missing items you ordered. This location's solution every time is store credit. We routinely receive incorrect orders and missing items. I called twice to find out any kind of information on my order and the 1st call I was told they couldn't get a hold of their driver named Said and that he had a few orders in my area.This is the most spiteful group of workers I've ever had the displeasure of ordering from. I waited over an hour for my delivery and I'm located no more than 10 minutes from this store. (Newark) is very bad with their delivery orders. I would put ZERO stars if I could! This particular Domino's store on Bloomfield Ave. Together we can overcome these scenarios. They should not be swept under the rug as if it doesn't happen. Incidents like these need to be seen and heard by the public. I cleaned up my review considerably, and hope Dominoes doesn't force Yelp to remove my review of this place. He offered a free pizza or something, but I declined. He didn't speak English very well, and it was very clear in his voice that he really didn't care that he had employees that treated customers like that. He said that his employees shouldn't be doing that. A few days later, the owner or regional manager did reach out to me. They also informed me that the local owner would reach out to me. They told me that its not policy, and that its Dominoes job to make the customer whole if they do not have change. I reached out to corporate Dominoes, and they gave me a generic apology. I walked out with my change and order and said (sarcastically) wow you guys have great customer service here. She then proceeded to call me a f****** cracker. I then asked for my $2 change, and she huffed and said that I do not deserve it. I went back into the car, got the change, and gave it to her. I am not going to let you take my money from me. I said OK fine, hold on, I'm going back to my car and getting the $0.40 cents. I said that as a small business owner, it is my responsibility to make my clients whole, she said nope. ![]() She said no, she can't, she can't give me my change. I am the customer you can give me $2 back. She said that the store doesn't carry change anymore, and that it is my responsibility to make change not them. She said that she can only give me $1 back even though the change should be $1.60. I gave the cashier 2 $20 bills which equaled $40. On a recent time that we ordered from here, we had a terrible experience! One night our bill came to $38.40. Skip the next paragraph if you don't want to hear about it. ![]() More places need to do this! 4/5 for cleanliness. I really like how you can watch them make the food right in front of you. They are always crazy busy, so I chalk it up to that. The restaurant is always clean! Staff is mediocre friendly. If you get their garlic parm twists, id recommend getting the bites instead! Their cinnamon twists are a great dessert item though! Pizza is usually ok, nothing crazy amazing! I prefer Pizza Hut, but I love their bites! 4/5 for that aspect! Instead of cutting them into bites, they make strips and twist them. I can eat a whole box of them myself! HAHAHAHA! Their bread twists are pretty good, its halfway between their bites and a pizza. I really love their bread bites piping hot! I dip them in the garlic sauce which is sadly not included with the purchase anymore. We usually get a pie or 2, cheesy bread, parmesan bread bites. Unfortunately, it was not how we expected. We recently ordered as usual and picked up as usual. My wife and I order out from here about once or twice per month. Business should not be allowed to work with Yelp to get rid of negative reviews. My original review was removed for being too harsh, so I have toned the content down considerably.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |